Terms of Service

PLEASE READ THESE YOURKEYS TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

www.yourkeys.com is provided by Zoopla Limited, a company incorporated and registered in England and Wales. Registered offices: The Cooperage, 5 Copper Row, London, England, SE1 2LH (Company Number 06074771). Our Information Commissioner’s Office (ICO) registration number is Z9972266. Our VAT number is 191 2231 33.

Zoopla Limited, is a division of ZPG Limited. Any reference to ‘us’, ‘we’, ‘our’ or the Group within these terms and conditions includes all or any of the direct or indirect parent or subsidiary undertakings.
You can contact us here or see our Help Centre.

By using our Site, you confirm that you accept these terms of use (terms) and that you agree to comply with them.

If you do not agree to these terms, you must not use our Site.
We recommend that you print or make a digital copy of these terms for future reference.

These terms refer to the following additional terms, which also apply to your use of our Site:

• Our Yourkeys Privacy Notice and product privacy notices. See further under How we may use your personal information.
• Our Acceptable Use Policy which sets out the permitted and prohibited uses of our Site. When using our Site, products and services, you must comply with this Acceptable Use Policy.
• Our Zoopla Website Terms and Conditions for any interaction with www.Zoopla.co.uk and; any property listings or property value estimates. Reference to our Sites may include the use of www.Zoopla.co.uk
• Our Cookie Policy, found in our Yourkeys Privacy Notice, which sets out information about the cookies on our Sites.
• Some of our products and services may have specific terms such as our Yourkeys Transaction Network, or be governed by third party terms which will apply in addition to, or sometimes in replacement of these terms. Where possible, we will notify you of such terms before you sign up to the relevant service to give you an opportunity to review them.

We amend these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time. By continuing to use and access the Site, you agree to be bound by any amended terms. It is your responsibility to check for any updates.

We may update and change our Site from time to time to reflect changes to our products, our services, our users’ needs and our business priorities.

Our Site is made available free of charge.

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons.

We are not responsible for the accuracy or completeness of our Site, products or services, or any lack or loss of functionality of our Site, products or services.
You are responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.

We may transfer our rights and obligations under these terms to another organisation. Where required by law, we will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our Site is directed to people residing in the United Kingdom (the Permitted Territory). We do not represent that content available on or through our Site is appropriate for use or available in other locations.

This Site, its content (including information and material) , products or services provided in relation to the same are only targeted to, and intended for use by, individuals (consumers and businesses) located in the Permitted Territory. By continuing to access, view or make use of this Site and any related content, products and services, you hereby warrant and represent to us that you are located in the Permitted Territory. If you are not a resident in the Permitted Territory, you must immediately discontinue use of this Site and any related content, products and services.

Some of our products or services will require you to create an account. If you choose to create an account, or you are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You will ensure that your account will not be used by any third party. You will be responsible for all activity that occurs or that is submitted on your account under your log in details.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time for business or operational reasons or if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us here.

When you use our Site, products or services that require a user to log in, you will ensure that your account will not be used by any third party. You will be responsible for all activity that occurs or that is submitted on your account under your log in details.

We are the owner or the licensee of all intellectual property rights in our Site, content available on the Site, and any database operated by us, any proprietary software utilised by us to enable you to use Site, and the underlying source code. These are protected by copyright laws and treaties around the world. Much of the content is protected by copyright, trade mark, database rights, design rights (including in the “look and feel” and other visual or non-literal elements), and/or other intellectual property rights (whether registered or unregistered). Our logos, together with our trademarks and/or service marks, may not be copied or reproduced without our prior written consent. All such rights are reserved.
You may print off one copy, and may download and share extracts, of any page(s) from our Site for your personal use only. Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

You must not modify the paper or digital copies of any content you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence from us to do so. This includes not using the content on our Site for the purposes of developing or contributing towards a solution utilising artificial intelligence.

If you print off, copy, download, share or repost any content or part of our Site in breach of these terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the content you have made. We reserve the right to take further legal action in respect of any such breach.

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Site or any product or services provided via, or in relation to, our Site. This includes but is not limited to using (or permitting, authorising or attempting the use of):

• Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Site or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard.
This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Unless we explicitly agree otherwise, the content, and the products or services that we provide on our Site (including, but not limited to, properties available, guides, reports and resources provided by third parties such as calculators (including mortgage calculators) and quoting services we make available on our Site) is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

In particular, please note we are not an estate agent, lettings agent or new home developer (agent). We do not participate in any communications between you and agents nor in any part of a subsequent property transaction managed solely by the agent, unless detailed within more specific product terms and conditions.  

Although we make reasonable efforts to update the content on our Site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our Site is accurate, complete or up to date.

Where our Site contains links to other websites, applications or platforms (including social media sites) and resources provided by third parties, including but not limited to calculators and quoting services, these are provided for your information only. Any links which include the option to contact third parties such as agents or conveyancers, either directly or via a third party partner, are to be completed at your own risk. Such links should not be interpreted as approval by us of those linked websites, applications, platforms or information you may obtain from them.

We have no control over the contents, material or information which you may provide to those websites, applications, platforms or resources, unless otherwise detailed in specific product terms and conditions. 

This Site may also contain advertising from third parties and we are not responsible for any misleading or inaccurate advertisements which are the sole responsibility of the advertiser or third party. Any links or advertisements on this Site should not be taken as an endorsement by us of any kind. Furthermore, this Site contains data provided by third parties and we accept no responsibility for any inaccuracies in this material. You agree to release us from claims or disputes of any kind arising from or in any way connected to such disputes with advertisers or third parties.

This Site may include content uploaded by business users of the Site, including links to social media pages, video-sharing websites, bulletin boards and chat rooms. This content has not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values. No consumer user generated content is permitted on this Site.

If you become aware of any content that could comprise or be connected to child sexual abuse or exploitation or that could comprise terrorist content or be connected to terrorism, please contact us immediately using this form.

If you wish to complain about any other information, content or material, please contact us using this form.

Whether you are a consumer or a business user:

• The Site (including all content) is provided by us on an “as is” and “as available” basis and we make no representations, guarantees or warranties of any kind, either express or implied, including without limitation, warranties as to quality, suitability for any purpose, compatibility, reliability, accuracy, completeness, timeliness, access or use. It is your responsibility to evaluate the quality, suitability, accuracy, completeness and reliability of our Site and content contained therein. We accept no responsibility and make no representations, guarantees, or warranties that the Site will operate continuously, without interruptions or be fault-free. We may need to make the Site unavailable with or without notice to carry out maintenance or upgrade work. We accept no liability for any interruption or loss of service.
• Any value estimate utilised in the providing of any product or service on our Sites are based on publicly available information and typical factors in a certain location which may be inaccurate or incomplete, without the benefit of a physical inspection. They will not take account of any factors which are unknown to us. None of the information available on any of our Sites or utilised for provisional quotes or estimate is intended to be a substitute for independent professional advice and users are recommended to seek advice from suitably qualified professionals such as surveyors and solicitors if relevant to their particular circumstances. We shall not be liable for any losses suffered as a result of relying on our value estimates.
• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, representatives or subcontractors and for fraud or fraudulent misrepresentation.
• To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in our other terms and conditions depending on the products or services you buy and/or interact with

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our Site; or
  • use of or reliance on any content displayed on our Site.
• In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user:

• Please note that we only provide our Site, for domestic, personal and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• To the fullest extent permitted by applicable laws, we will not be liable for any losses caused (either directly or indirectly) by your use of (i) third party products or services available on our Site; or (ii) links to third party websites, applications or platforms that may be included on our Site.

We will only use your personal information as set out in our Yourkeys Privacy Notice. Where you choose to use or purchase a product or service provided by us, your personal information may be further processed as set out in any product or service privacy notice. You must please read our Privacy Notice together with any more specific privacy notices. For any processing of your personal data by a third party, you must read their privacy policy/notes which will govern their processing activities.

When you create an account you may be given the opportunity to opt-in or out of receiving electronic marketing from us, our Group, or third parties. You can manage your marketing preferences via our Site or unsubscribe from emails at any time. From time to time, we may need to send you electronic messages to fulfil contractual, legal, regulatory or business obligations regarding products and services you use.

When it comes to our products and services we don’t compromise on security. If you have noticed something that doesn’t seem quite right with our Site you can let us know by emailing security@zoopla.co.uk your name, details of the vulnerability and how to reproduce it. For more information on our Vulnerability Disclosure, see our Privacy Notice.

Where you submit an enquiry on our Site, refer to the product terms and conditions related to the submission. Content unless otherwise stated will be considered non-confidential and non-proprietary subject to compliance where required with data protection law. You retain all of your ownership rights in your content, but you are required to grant us and other users of our Site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted by you to our Site constitutes a violation of their intellectual property rights or of their right to privacy.

You agree to use our Site in a way which complies with our Acceptable Use Policy.

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website, application or platform linked to it.

You agree to indemnify, defend and hold us and our Group, shareholders, officers, directors, employees, agents or suppliers harmless from any and all claims or demands, made by any third party due to or arising out of your use of this Site or through your password or otherwise, the violation of these terms by you, or the infringement by you of any intellectual property or other right of any other person or entity.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our brands or our reputation or take advantage of it. You are responsible for your own website and ensure it will at all times comply with all applicable laws.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Site in any website, application or platform that is not owned by you.
Our Site must not be framed on any other website, application or platform, nor may you create a link to any part of our Site other than the home page, without prior agreement.
We reserve the right to withdraw linking permission without notice.

Our Site is made available to residents in the UK only. If you are a consumer, please note that these terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. We may take action to enforce our intellectual property rights in any relevant jurisdiction. If any provision of these terms is found to be unenforceable, it will be replaced with a provision reflecting the intent of the original provision.

If you are a business, these terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

All of our trade marks, both registered and unregistered, worldwide, belong to us.

You are not permitted to use any of our trade marks without our approval.

The headings in these terms are solely used for convenience only. You may not assign or delegate any or all of your rights or obligations under these terms. We may assign our rights  at any time without notice to you. Our delay or failure to exercise or enforce any right or provision of these terms shall not constitute or be construed as a waiver of such right to act. We shall not be responsible for any breach of these terms caused by circumstances beyond our control. Nothing in these terms shall be construed to create a joint venture, partnership, or agency relationship between you and us, and neither you or we shall have the right or authority to incur any liability, debt, or cost, or enter into any contracts or other arrangements, in the name of or on behalf of the other.

These Terms and Conditions were last updated November 2023

1. About this policy
   1. Together with our website terms and conditions of use (Website Terms) this acceptable use policy (Policy) governs how you may access and use the www.yourkeys.com  website and all associated web pages, applications and platforms (Site). The use of www.yourkeys.com is provided by us free of charge. Some products and services within our Site may be chargeable.  
   2. When choosing to use our other products or services whether paid for or not, your use may be subject to additional terms of use and acceptable usage restrictions. 
   3. You should read this Policy carefully before using the Site.
   4. By using the Site or otherwise indicating your consent, you agree to be bound by this Policy, which supplements our Website Terms. If you do not agree with or accept any part of this Policy, you should stop using the Site immediately.
   5. If you have any questions about this Policy, or would like this Policy in another format, please contact us using the contact details provided in this form.
   6. The Site is intended to provide access to content regarding products and services associated with properties and property transactions. Products and services may be subject to additional or separate terms and conditions. Our Site does not have functionality for users to interact with other users. There are forms where you may contact us, or provide property information and or personal data in order to engage with products and services. No consumer generated content is however permitted. 
   7. In this Policy:
      we, us, our or our Group means ZPG Limited and each of its holding companies and subsidiaries. ZPG Limited is registered in England and Wales with company registration number 09005884 and whose registered office is at The Cooperage, 5 Copper Row, London, SE1 2LH; and
      you or your means the person accessing or using the Site or its content.
2. Acceptable use
   If you are an individual, we permit you to use the Site only for personal, non-commercial purposes which is primarily for accessing products or services associated with property transactions, such as finding a conveyancer to assist you with your home move in partnership with Legal Marketing Services Limited. The Site may also provide other supporting functionality, products or services either provided by us or in conjunction with third parties. Use of the Site in any other way, including any unacceptable use set out in this Policy, is not permitted.
   If you are one of our business customers, you will be subject to separate terms and conditions which will be notified to you. You will be considered an individual or consumer unless you are currently in contract with us.
   You must be 18 years old or over to create an account on our Site or contact us or third parties through our Site. Minors are not permitted to use our Site. No content is intended for children.
3. Unacceptable use
   1. As a condition of your use of the Site, you agree not to use the Site:
      1. for any purpose that is unlawful under any applicable law or prohibited by this Policy or our Website Terms;
      2. to commit or facilitate any act of fraud;
      3. to distribute viruses or malware or other similar harmful software code;
      4. to attempt to copy our data, or reverse engineer our processes; 
      5. for purposes of promoting unsolicited advertising or sending spam;
      6. to view it with any automated software without our consent;
      7. to access via any other than manual means;
      8. to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
      9. in any manner that disrupts the operation of our Site or business or the website or business of any other entity;
      10. in any manner that harms minors;
      11. in a manner that may be considered offensive or abusive; 
      12. in a way that interferes with any other user’s enjoyment of our Site; 
      13. to promote any unlawful activity;
      14. in breach of any other policy or notice on our Site; 
      15. to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
      16. to copy or use our or any third party’s intellectual property rights without a licence in place, or to remove or alter any copyright notice that appears on our Site;
      17. to gain unauthorised access to or use of computers, data, systems, accounts or networks; or
      18. to attempt to circumvent password or user authentication methods.
   2. We may add or amend these restrictions from time to time.
   3. The Site is subject to fair and reasonable use by users.
4. Bulletin boards, chat rooms and other interactive services
   1. We may make communication services available on the Site including the option to submit enquiry forms and contact third parties (Interactive Services). 
   2. We are not obliged to monitor or moderate any text, images, video, audio or other multimedia content, information or material (Submission) submitted to our Interactive Services. Where we do monitor or moderate Submissions we shall indicate how this is performed and who should be contacted in relation to any Submission of concern to you.
   3. We may remove or edit any Submission to any of our Interactive Services whether they are moderated or not.
   4. Any Submission you make must comply with our Submission standards set out in clause 5 below.
   5. By making a Submission, you grant to us a royalty-free, irrevocable, non-exclusive, transferable licence to use, reproduce, modify, publish, edit, translate, distribute, perform and display the Submission (in whole or in part) on the Site, and on any other websites, applications or platforms operated by us or our Group, indefinitely.
   6. See the Yourkeys Transaction Network terms and conditions for more on Submissions related to the product. 
5. Submission standards
   1. Any Submission you make to our Interactive Services and any other communication to users of our Site by you must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably.
   2. In particular, any Submission or communication by you must be:
      1. your own original work and lawfully submitted;
      2. factually accurate or your own genuinely held belief;
      3. provided with the necessary consent of any third party;
      4. truthful and not defamatory or likely to give rise to an allegation of defamation;
      5. polite and not offensive, obscene, sexually explicit, discriminatory or deceptive; and
      6. unlikely to cause offence, embarrassment or annoyance to others.
6. Linking and framing
   1. You may create a link to the home page our Site from another website, application or platform without our prior written consent provided no such link:
      1. creates a frame or any other browser or border environment around the content of our Site;
      2. implies that we endorse your products or services or any of the products or services of, or available through, the website, application or platform on which you place a link to our Site;
      3. displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos; or
      4. is placed on a website, application or platform that itself breaches this Policy.
   2. We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.
7. Using our name and logo
   You may not use our trade marks, logos or trade names except in accordance with this Policy and our Website Terms.
8. Breach
   We shall apply the terms of this Policy in our absolute discretion. In the event of your breach of this Policy we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions or any other communication to users of our Site by you to law enforcement authorities, or take any action we consider necessary to remedy the breach.

This Acceptable Use Policy was last updated November 2023.