PLEASE READ THESE YOURKEYS TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
www.yourkeys.com is provided by Zoopla Limited, a company incorporated and registered in England and Wales. Registered offices: The Cooperage, 5 Copper Row, London, England, SE1 2LH (Company Number 06074771). Our Information Commissioner’s Office (ICO) registration number is Z9972266. Our VAT number is 191 2231 33.
Zoopla Limited, is a division of ZPG Limited. Any reference to ‘us’, ‘we’, ‘our’ or the Group within these terms and conditions includes all or any of the direct or indirect parent or subsidiary undertakings.
You can contact us here or see our Help Centre.
If you do not agree to these terms, you must not use our Site.
We recommend that you print or make a digital copy of these terms for future reference.
These terms refer to the following additional terms, which also apply to your use of our Site:
We amend these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time. By continuing to use and access the Site, you agree to be bound by any amended terms. It is your responsibility to check for any updates.
We may update and change our Site from time to time to reflect changes to our products, our services, our users’ needs and our business priorities.
Our Site is made available free of charge.
We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons.
We are not responsible for the accuracy or completeness of our Site, products or services, or any lack or loss of functionality of our Site, products or services.
You are responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.
We may transfer our rights and obligations under these terms to another organisation. Where required by law, we will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Our Site is directed to people residing in the United Kingdom (the Permitted Territory). We do not represent that content available on or through our Site is appropriate for use or available in other locations.
This Site, its content (including information and material) , products or services provided in relation to the same are only targeted to, and intended for use by, individuals (consumers and businesses) located in the Permitted Territory. By continuing to access, view or make use of this Site and any related content, products and services, you hereby warrant and represent to us that you are located in the Permitted Territory. If you are not a resident in the Permitted Territory, you must immediately discontinue use of this Site and any related content, products and services.
Some of our products or services will require you to create an account. If you choose to create an account, or you are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You will ensure that your account will not be used by any third party. You will be responsible for all activity that occurs or that is submitted on your account under your log in details.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time for business or operational reasons or if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us here.
When you use our Site, products or services that require a user to log in, you will ensure that your account will not be used by any third party. You will be responsible for all activity that occurs or that is submitted on your account under your log in details.
We are the owner or the licensee of all intellectual property rights in our Site, content available on the Site, and any database operated by us, any proprietary software utilised by us to enable you to use Site, and the underlying source code. These are protected by copyright laws and treaties around the world. Much of the content is protected by copyright, trade mark, database rights, design rights (including in the “look and feel” and other visual or non-literal elements), and/or other intellectual property rights (whether registered or unregistered). Our logos, together with our trademarks and/or service marks, may not be copied or reproduced without our prior written consent. All such rights are reserved.
You may print off one copy, and may download and share extracts, of any page(s) from our Site for your personal use only. Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
You must not modify the paper or digital copies of any content you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not use any part of the content on our Site for commercial purposes without obtaining a licence from us to do so. This includes not using the content on our Site for the purposes of developing or contributing towards a solution utilising artificial intelligence.
If you print off, copy, download, share or repost any content or part of our Site in breach of these terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the content you have made. We reserve the right to take further legal action in respect of any such breach.
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Site or any product or services provided via, or in relation to, our Site. This includes but is not limited to using (or permitting, authorising or attempting the use of):
The provisions in this clause should be treated as an express reservation of our rights in this regard.
This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
Unless we explicitly agree otherwise, the content, and the products or services that we provide on our Site (including, but not limited to, properties available, guides, reports and resources provided by third parties such as calculators (including mortgage calculators) and quoting services we make available on our Site) is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
In particular, please note we are not an estate agent, lettings agent or new home developer (agent). We do not participate in any communications between you and agents nor in any part of a subsequent property transaction managed solely by the agent, unless detailed within more specific product terms and conditions.
Although we make reasonable efforts to update the content on our Site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our Site is accurate, complete or up to date.
Where our Site contains links to other websites, applications or platforms (including social media sites) and resources provided by third parties, including but not limited to calculators and quoting services, these are provided for your information only. Any links which include the option to contact third parties such as agents or conveyancers, either directly or via a third party partner, are to be completed at your own risk. Such links should not be interpreted as approval by us of those linked websites, applications, platforms or information you may obtain from them.
We have no control over the contents, material or information which you may provide to those websites, applications, platforms or resources, unless otherwise detailed in specific product terms and conditions.
This Site may also contain advertising from third parties and we are not responsible for any misleading or inaccurate advertisements which are the sole responsibility of the advertiser or third party. Any links or advertisements on this Site should not be taken as an endorsement by us of any kind. Furthermore, this Site contains data provided by third parties and we accept no responsibility for any inaccuracies in this material. You agree to release us from claims or disputes of any kind arising from or in any way connected to such disputes with advertisers or third parties.
This Site may include content uploaded by business users of the Site, including links to social media pages, video-sharing websites, bulletin boards and chat rooms. This content has not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values. No consumer user generated content is permitted on this Site.
If you become aware of any content that could comprise or be connected to child sexual abuse or exploitation or that could comprise terrorist content or be connected to terrorism, please contact us immediately using this form.
If you wish to complain about any other information, content or material, please contact us using this form.
Whether you are a consumer or a business user:
If you are a business user:
If you are a consumer user:
When you create an account you may be given the opportunity to opt-in or out of receiving electronic marketing from us, our Group, or third parties. You can manage your marketing preferences via our Site or unsubscribe from emails at any time. From time to time, we may need to send you electronic messages to fulfil contractual, legal, regulatory or business obligations regarding products and services you use.
When it comes to our products and services we don’t compromise on security. If you have noticed something that doesn’t seem quite right with our Site you can let us know by emailing firstname.lastname@example.org your name, details of the vulnerability and how to reproduce it. For more information on our Vulnerability Disclosure, see our Privacy Notice.
Where you submit an enquiry on our Site, refer to the product terms and conditions related to the submission. Content unless otherwise stated will be considered non-confidential and non-proprietary subject to compliance where required with data protection law. You retain all of your ownership rights in your content, but you are required to grant us and other users of our Site a limited licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted by you to our Site constitutes a violation of their intellectual property rights or of their right to privacy.
You agree to use our Site in a way which complies with our Acceptable Use Policy.
We do not guarantee that our Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website, application or platform linked to it.
You agree to indemnify, defend and hold us and our Group, shareholders, officers, directors, employees, agents or suppliers harmless from any and all claims or demands, made by any third party due to or arising out of your use of this Site or through your password or otherwise, the violation of these terms by you, or the infringement by you of any intellectual property or other right of any other person or entity.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our brands or our reputation or take advantage of it. You are responsible for your own website and ensure it will at all times comply with all applicable laws.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Site in any website, application or platform that is not owned by you.
Our Site must not be framed on any other website, application or platform, nor may you create a link to any part of our Site other than the home page, without prior agreement.
We reserve the right to withdraw linking permission without notice.
Our Site is made available to residents in the UK only. If you are a consumer, please note that these terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. We may take action to enforce our intellectual property rights in any relevant jurisdiction. If any provision of these terms is found to be unenforceable, it will be replaced with a provision reflecting the intent of the original provision.
If you are a business, these terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
All of our trade marks, both registered and unregistered, worldwide, belong to us.
You are not permitted to use any of our trade marks without our approval.
The headings in these terms are solely used for convenience only. You may not assign or delegate any or all of your rights or obligations under these terms. We may assign our rights at any time without notice to you. Our delay or failure to exercise or enforce any right or provision of these terms shall not constitute or be construed as a waiver of such right to act. We shall not be responsible for any breach of these terms caused by circumstances beyond our control. Nothing in these terms shall be construed to create a joint venture, partnership, or agency relationship between you and us, and neither you or we shall have the right or authority to incur any liability, debt, or cost, or enter into any contracts or other arrangements, in the name of or on behalf of the other.
These Terms and Conditions were last updated November 2023
This Acceptable Use Policy was last updated November 2023.