Ongoing software support and training, bespoke to your needs

Yourkeys is intuitive and easy to use however we recognise that not everyone has the same confidence levels when it comes to using new technology. 

That’s why every new Yourkeys customer receives a bespoke training plan delivered online, onsite or on-demand. Your team will also have access to a training environment where they can build confidence whilst exploring the platform.

Available Training

Online Training

Onsite Training

Access to Demo Environment

Videos and Guides

Upcoming Yourkeys Online Training

The Reservation Journey

This session will cover:
Dashboard navigation, Adding a reservation, Buyer’s Yourkeys portal, Editing a reservation, Communications from Yourkeys, Using the Yourkeys side panel

The Sales Progression

This session will cover:
Dashboard navigation, Stakeholder instructions, Progression with intergrated/non-integrated stakeholders, Editing progression milestone dates, Adding case notes

Development Admin

This session will cover:
Editing plot/unit details, Configuring Term & Conditions, Configuring the reservation journey, Adding SPV & DOI/CML information, Updating development images, Adding conveyancers & brokers to your panel, Reporting


Our support team is available to you and your buyers 7 days a week via phone, email and chat.

Within 4h

Support Ticket Response Time

Within 4m

Support Chat Response Time

Within 30s

Support Call Response Time

*Based on working hours

Support Contact

You can contact our friendly customer success team through live chat by clicking the speech bubble in the bottom right corner.

Or you can contact us through:

Support team available time:

Monday – Saturday
9am – 5pm

Sunday & Bank holidays
11am – 3pm

Want to find out more about Yourkeys?