Ongoing software support and training, bespoke to your needs
Yourkeys is intuitive and easy to use however we recognise that not everyone has the same confidence levels when it comes to using new technology.
That’s why every new Yourkeys customer receives a bespoke training plan delivered online, onsite or on-demand. Your team will also have access to a training environment where they can build confidence whilst exploring the platform.
Available Training
Online Training
Onsite Training
Access to Demo Environment
Videos and Guides
Upcoming Yourkeys Online Training
The Reservation Journey
This session will cover:
Dashboard navigation, Adding a reservation, Buyer’s Yourkeys portal, Editing a reservation, Communications from Yourkeys, Using the Yourkeys side panel
The Sales Progression
This session will cover:
Dashboard navigation, Stakeholder instructions, Progression with intergrated/non-integrated stakeholders, Editing progression milestone dates, Adding case notes
Development Admin
This session will cover:
Editing plot/unit details, Configuring Term & Conditions, Configuring the reservation journey, Adding SPV & DOI/CML information, Updating development images, Adding conveyancers & brokers to your panel, Reporting
Support
Our support team is available to you and your buyers 7 days a week via phone, email and chat.
Within 4h
Support Ticket Response Time
Within 4m
Support Chat Response Time
Within 30s
Support Call Response Time
*Based on working hours
Support Contact
You can contact our friendly customer success team through live chat by clicking the speech bubble in the bottom right corner.
Or you can contact us through:
Support team available time:
Monday – Saturday
9am – 5pm
Sunday & Bank holidays
11am – 3pm
